At Ayen By Uzma, we aim to provide you with a seamless shopping experience. Please review our Shopping Policy below for information on how we process orders, returns, and exchanges.
Order Process
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Placing an Order: Once you place an order, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order, but it does not indicate that the order has been processed.
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Processing Time: Orders are usually processed within 1-2 business days. You will receive an email notification once your order is shipped.
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Shipping: We offer domestic and international shipping. Shipping fees are calculated at checkout based on your location and selected shipping method. Delivery times may vary depending on the destination.
Returns & Exchanges
We want you to love your purchase! If you are not completely satisfied, you may return or exchange items within 14 days of receipt. The following conditions apply:
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Items must be unused, unworn, and in their original packaging.
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Customized or personalized items are not eligible for returns or exchanges.
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To initiate a return or exchange, please contact our customer service team at stitchedwithme@gmail.com or call +92 0327 8470606.
Refunds
Once your returned item is received and inspected, a refund will be processed to the original payment method. Please note that shipping costs are non-refundable unless the item is defective or an error occurred on our part.
Promotions and Discounts
Promotional codes or discounts cannot be applied to past orders. They are valid only during the promotion period and on eligible items.
By shopping with us, you agree to the terms outlined in this Shopping Policy. Should you have any questions or require assistance, please reach out to us.